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Cancellation Requests

Move Smart

Should you elect to cancel your move with Move Smart, written notification must be sent to Written notification must be received no later than 72 hours after signing the agreement.

Cancellation requests received within 72 hours of signing the agreement with Move Smart will receive a full refund, minus 10% due to incurred merchant fees. Cancellation requests received after the 72 hour grace period are non-refundable, however; the deposit may be applied to a future move with Move Smart within 24 months (2 years) from the date of the original signed agreement. If your first available pickup date is within five (5) business days of electronically signing the Move Smart agreement, your deposit is non-refundable.